Frequently Asked Questions
What happens if my return request is sent after 30 days from delivery?
Requested after 30 days from delivery will not be accepted unless a longer period is required under applicable consumer protection laws.
Can a return be refused if it is sent back without approval?
Returns sent without prior approval will be refused.
What must be included with a return or exchange request?
- Your order number
- The item or items you wish to return or exchange
- The reason for the return or exchange
- Photos of the product and packaging where applicable
Who pays the return shipping costs?
If the return is due to defective or incorrect items, or an error on our part, return shipping costs are covered by us. For all other approved returns, return shipping costs are paid by the customer.
Do you charge restocking fees?
No restocking fees are charged.
How long does it take for an approved refund to be issued?
If approved, refunds are issued to the original payment method used at checkout within 7 days of approval.
What happens if the requested replacement item is unavailable?
If the requested replacement is unavailable, a refund is issued instead.
What resolution is provided for defective or incorrect items?
The resolution includes a replacement at no additional cost or a full refund.
Do you ship outside the United Kingdom?
Orders are shipped to addresses located within the United Kingdom only.
Is shipping free?
Free shipping on all orders within the United Kingdom.
How long should I wait before contacting support about a delivery delay?
Please wait up to 3 additional business days beyond the estimated time before contacting support.
Which payment methods are available at checkout?
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- UnionPay
- Shop Pay
Can an order be cancelled because of billing information issues?
Yes, orders with incorrect, incomplete, or unverifiable information will be canceled.
How can I contact customer service?
If you’d like more information, need help with your order, or want to get in touch, feel free to contact us at info@vesperandbloom.com, +31 6 85036147, or via our Contact Form.
When is customer service available?
Monday to Friday: 09:00 - 17:00 GMT