Return and Refund Policy

Key Points

  • Return and Exchange Period: You can request a return or exchange within 30 days of receiving your order.
  • Refund Processing: If approved, refunds are issued to the original payment method used at checkout within 7 days of approval.
  • Return Shipping Costs: Covered by us for defective or incorrect items; otherwise, paid by the customer.
  • Restocking Fee: No restocking fees are charged.

This policy is subject to our Terms of Service.

Return and Exchange Eligibility Conditions
You can request a return or exchange within 30 days of receiving your order. To qualify for a return or exchange, items must meet all of the following conditions:

  • The item must be unused and in its original condition.
  • The original packaging, tags, labels, and any included accessories must be present and undamaged.
  • The item must not be washed, altered, customised, or damaged.
  • The item can only be tried on for inspection and must not show signs of use beyond an initial fitting.

Note: Requested after 30 days of receiving your order will not be accepted unless a longer period is required under applicable consumer protection laws.

How to Request a Return or Exchange

  • To begin a return or exchange, you must contact our support team within 30 days of delivery at info@vesperandbloom.com.
  • Your request must include your order number, the item or items you wish to return or exchange, the reason for the request, and photos of the product and packaging, where applicable.
  • All returns and exchanges must be requested and approved before items are sent back.
  • Returns must be authorised in advance to ensure proper processing.
  • Returns sent without prior approval will be refused.

Return Shipping Costs

  • Once your return or exchange request is approved, we will provide return shipping instructions and the return address.
  • If the return is due to defective or incorrect items, return shipping costs are covered by us.
  • For all other approved returns, return shipping costs are paid by the customer.
  • No restocking fees are charged.
  • We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Refund Processing

  • After we receive and inspect your returned item, you will be notified of the approval or rejection of your refund.
  • If approved, refunds are issued to the original payment method used at checkout within 7 days of approval.
  • Processing times can vary depending on the payment provider or financial institution.
  • It can take several business days for the refund to appear in your account.

Exchanges

  • If you request an exchange, instructions are provided after approval.
  • Replacement items are shipped once the returned item has been received and approved.
  • If the requested replacement is unavailable, a refund is issued instead.

Defective or Incorrect Items

  • If you receive an item that is defective or incorrect, contact us promptly at info@vesperandbloom.com.
  • Your request must include your order number, a description of the issue, and clear photos of the product and packaging where applicable.
  • Once the issue has been verified, we will provide an appropriate resolution.
  • The resolution includes a replacement at no additional cost or a full refund.

Order Cancellations
If you wish to cancel an order, contact us as soon as possible at info@vesperandbloom.com. Cancellations are only possible before the order has been shipped. Once shipping has started, cancellation is no longer possible, and the return process must be followed after delivery.