Privacy Policy

This website is owned and operated by Digital E-Collective ("we," "us," or "our"). We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy explains the types of information we collect, how we use it, how it can be shared, and the rights you can have regarding your personal information.

1. Information We Collect
When you use our website or place an order, we can collect personal information such as:

  • Your name, billing address, shipping address, email address, and phone number
  • Payment and billing information, which is processed securely through third-party payment providers
  • Your order history and purchase details
  • Your preferences, interests, and any information you choose to provide voluntarily
  • Customer service messages, survey responses, and promotional interactions
  • Technical information such as your IP address, browser type, and device details

2. How We Use Your Information
We use your personal data for purposes that include:

  • Processing and fulfilling orders and transactions
  • Providing customer support and handling returns or inquiries
  • Personalising and improving your shopping experience
  • Sending updates, promotional communications, or newsletters when you have opted in
  • Analysing website performance and improving our services
  • Meeting legal obligations and enforcing our policies

3. Cookies and Analytics
We use cookies and similar tracking technologies to operate and improve our website, understand how visitors use the site, enhance functionality, and support a better user experience. Cookies are small text files stored on your device that help us analyse interactions with our website.

Our store is hosted by Shopify Inc., which also uses cookies and similar technologies to operate and support its platform. You can review the Shopify Cookie Policy to know more about how Shopify uses cookies.

You can control or disable cookies at any time through your browser settings. Please note that disabling cookies can affect certain features and functionality of the website.

A cookie banner appears on our site to inform visitors about our use of cookies and, where required, to request consent.

4. Sharing Your Information
We do not sell, rent, or trade your personal data. We can share your information with trusted third parties when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and website service providers

These third parties are required by contract to protect your personal data. We can also disclose your information when required by law or when necessary to enforce our Terms of Service.

5. Third-Party Services
Some third-party service providers, including payment gateways and transaction processors, maintain their own privacy policies regarding the information we provide to them for transaction-related purposes. We recommend reviewing those policies to understand how your data is collected, used, and protected.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services online. You can review Shopify’s Privacy Policy and Terms of Service for additional information.

Once you leave our website or are redirected to a third-party website or application, this Privacy Policy no longer applies.

6. Your Rights
Depending on your location, you can have rights related to your personal data, including:

  • The right to access the personal information we hold about you
  • The right to correct or update inaccurate information
  • The right to withdraw consent to data processing
  • The right to object to certain uses of your data, including marketing
  • The right to request deletion or restriction of your data where applicable

7. Updates to This Policy
We can revise this Privacy Policy from time to time to reflect updates to our practices, legal requirements, or operational needs. Any changes will be posted on this page.