Frequently asked questions
Will I receive tracking information for my order?
All shipments are sent with tracking to ensure full traceability. Once your order has been dispatched, the tracking information is sent to you by email, allowing you to follow your shipping progress through to arrival.
What are the shipping fees and shipping area for orders?
- Shipping Fees: Free shipping on all orders.
- Shipping Area: Orders are shipped to addresses located within the United Kingdom only.
Within how many days can I request a return or exchange?
You can request a return or exchange within 30 days of receiving your order.
Can I cancel my order after it has been shipped?
Cancellations are only possible before the order has been shipped. Once shipping has started, cancellation is no longer possible, and the return process must be followed after delivery.